FAQs

PRODUCT QUESTIONS 

 

GENERAL QUESTIONS 

A: All Kolo products are archival, acid free and lignin free. Kolo products meet or exceed all standards set forth by the United States Library of Congress.

A: The Newport, Newbury, Lucca and Geneva are all dry mount albums. In addition, the Noci album comes with removable photo sleeves that slide off so the Noci can be used as dry-mount album.

A: The Catalina, Hudson and Noci are easy-load albums, photo-sleeve albums. On the Noci album, the photo sleeves, which are held in place by tension, may be slid-off, leaving scrapbook-style sheets.

A: We suggest using a Dry Cleaning Pad for removing basic finger prints and other dirt or particles. The brand Staedtler www.staedtler-usa.commanufactures a Dry Cleaning Pad # 926 05, that works well. It's sold in most art supply and drafting stores. Avoid using soap or water on any Kolo products. This will only stain the album.

A: It is important to store all photographs and photo albums in a dry place out of direct sunlight, with a consistent temperature around 70 degrees Fahrenheit. Humidity and large fluctuations in temperature can seriously damage photographs, even if archival storage products are used.

A: Our products are made worldwide in the following countries: The United States, China, Thailand, Indonesia, Germany, Denmark, Italy, Holland and the Czech Republic. We control the product development and production process from the beginning by designing and engineering our raw materials. We choose to make products throughout the world in order to capitalize on the unique strengths of each country and, more specifically, each company for each component. Some products are assembled by different factories in different countries. We carefully monitor quality control and working conditions around the world ensuring that our suppliers share our same strong values in protecting working conditions and in protecting the environment. Each product is labeled with its country of origin; however, the "country of origin" is sometimes merely the final place of assembly, incorporating many raw materials and parts from around the world. By law, we are required to provide the name of the final country of assembly.

 

ACCESSORIES 

A: Photo corners, photo mounts and photo tape are all effective methods of affixing images to scrapbook pages and choose which to use is generally a personal preference. Photo tape and photo mounts are a permanent method of affixing images to the page; however, if using photo corners you may remove the photo from the corners in order to change the photo, scan or make a copy of it. Some people prefer the ease of using photo mounts and others find the photo tape preferable especially for odd sized objects/memorabilia.

A: Although each package of refill pages comes with ½” posts which may be added to those already in the album, the more of these posts which are added cause a reduction in the album’s stability. For this reason, we offer 1” and 2” replacement posts. These replace those which come with the album to allow greater capacity and stability*. *At this time the 1/2" posts are being mailed in a separate parcel and will not be attached to the Refill Pages until further notice

 

HAVANA 

A: The medium Havana can accommodate approximately 500 4”x6” photos. This box will also accommodate 12 Noci albums.

A: The large Havana will fit two 8 ½” x 11” Newport, two 8 1/2” x 11 Saint-Germain, two 8 1/2” x 11 Lucca or 2 Newbury albums.

A: Unfortunately, Kolo does not currently offer a box designed for these albums.

A: The medium Havana box comes with 5 divider tabs. Kolo offers additional divider tabs for additional purchase in packages of 5

 

HUDSON 

A: The Catalina features approximately a 2” space on the inside portion of the page to journal or include a note/caption.

A. The fiber content of the bonded leather product comprises of 100% recycled cow hide fibers. The fibers are bonded together by natural latex, a renewable resource from Hevea trees without actually harming any trees. Approximately 70% of the total content of bonded leather is leather fibers and 30% is non-leather substances, mainly the natural latex along with tannin oils, vegetable tannin, dyes and leather finishes. Our bonded leather products have the same, look, feel and aroma of the genuine leather as they are tannery made.

A. We recommend using our clear page protectors if putting photos on both sides of a page in a scrapbook style page. This is due to the fact that most photos can stick to each other if facing each other. This is especially true in humid climates. Another option is to mount photos on each side of a page in a placement arrangement that ensures that they do not touch each other. The Hudson, Noci and Catalina allow you to put photos on both sides easily since the page protector is built into the sheets.

 

LUCCA 

A: The Lucca features our famous and luxurious cloth-hinged scrapbook style paper pages onto which images may be affixed using photo corners, photo mounts and/or photo tape. Protector pages do not come with the album; however, are available in packages of 10 for separate purchase.

A: These scrapbook style paper pages feature a strip of cloth near the binding of the album which allow the pages to fold over flatly and easily in a uniform way.

A. We recommend using our clear page protectors if putting photos on both sides of a page in a scrapbook style page. This is due to the fact that most photos can stick to each other if facing each other. This is especially true in humid climates. Another option is to mount photos on each side of a page in a placement arrangement that ensures that they do not touch each other. The Hudson, Noci and Catalina allow you to put photos on both sides easily since the page protector is built into the sheets.

A: Although each package of refill pages comes with ½” posts which may be added to those already in the album, the more of these posts which are added cause a reduction in the album’s stability. For this reason, we offer 1” and 2” replacement posts. These replace those which come with the album to allow greater capacity and stability.

A: The answer is the same for all Newport, Saint-Germain, and Lucca albums. With the included posts the albums will accommodate up to 15 pages, with the 1 inch posts up to 25 pages, with the 2 inch posts up to 50 pages. Note: The Lucca comes with 20 pages and 1” posts.

 

 

NEWBURY 

A: The Newbury features scored scrapbook style paper pages onto which images may be affixed using photo corners, photo mounts and/or photo tape. Protector pages do not come with the album; however, are available in packages of 10 for separate purchase. The scores on the inside portion of the page near the album’s binding allow the pages to fold over easily.

A. We recommend using our clear page protectors if putting photos on both sides of a page in a scrapbook style page. This is due to the fact that most photos can stick to each other if facing each other. This is especially true in humid climates. Another option is to mount photos on each side of a page in a placement arrangement that ensures that they do not touch each other. The Hudson, Noci and Catalina allow you to put photos on both sides easily since the page protector is built into the sheets.

 

NEWPORT 

A: The Newport features our famous and luxurious cloth-hinged scrapbook style paper pages onto which images may be affixed using photo corners, photo mounts and/or photo tape. Protector pages do not come with the album; however, are available in packages of 10 for separate purchase.

A: These scrapbook style paper pages feature a strip of cloth near the binding of the album which allow the pages to fold over flatly and easily in a uniform way.

A. We recommend using our clear page protectors if putting photos on both sides of a page in a scrapbook style page. This is due to the fact that most photos can stick to each other if facing each other. This is especially true in humid climates. Another option is to mount photos on each side of a page in a placement arrangement that ensures that they do not touch each other. The Hudson, Noci and Catalina allow you to put photos on both sides easily since the page protector is built into the sheets.

A: Although each package of refill pages comes with ½” posts which may be added to those already in the album, the more of these posts which are added cause a reduction in the album’s stability. For this reason, we offer 1” and 2” replacement posts. These replace those which come with the album to allow greater capacity and stability.

A: The answer is the same for all Newport, Saint-Germain, and Lucca albums. With the included posts the albums will accommodate up to 15 pages, with the 1 inch posts up to 25 pages, with the 2 inch posts up to 50 pages.

A. The fiber content of the bonded leather product comprises of 100% recycled cow hide fibers. The fibers are bonded together by natural latex, a renewable resource from Hevea trees without actually harming any trees. Approximately 70% of the total content of bonded leather is leather fibers and 30% is non-leather substances, mainly the natural latex along with tannin oils, vegetable tannin, dyes and leather finishes. Our bonded leather products have the same, look, feel and aroma of the genuine leather as they are tannery made.

 

NOCI 

A: Yes, the Noci features removable polypropylene protector pages so the album may be used as a small scrapbook instead of an easy-load album.

A. We recommend using our clear page protectors if putting photos on both sides of a page in a scrapbook style page. This is due to the fact that most photos can stick to each other if facing each other. This is especially true in humid climates. Another option is to mount photos on each side of a page in a placement arrangement that ensures that they do not touch each other. The Hudson, Noci and Catalina allow you to put photos on both sides easily since the page protector is built into the sheets.

 

 

SHOPPING INFORMATION  ITEM AVAILABILITY 

Although we try to keep all items in stock, due to popular demand some items may be out of stock. If an item selected is temporarily out of stock at the time of your order, you will be notified by e-mail within 1 business day. You will be advised as to the estimated available date and alternative colors/products that are currently available. We do not accept back orders, and if you do not opt for a different item, your order will be refunded to the original credit card. For further assistance, please contact a Customer Care Representative at 800.833.5979 or by email

 

PROMOTIONAL CODES 

To redeem a promotion code during checkout, enter your promotion code in the “Coupon” box and click “Apply”. When a promotion code is accepted, the offer will be reflected above in your order confirmation.


If your promotion code is for a discounted or free product, be sure to add the item to your cart before entering your promotion code. Promotion codes are case sensitive. Only one promotion code may be used per order. If you are experiencing difficulty with your promotion code, please contact a Customer Care Representative at 800.833.5979 or by email.

 

GIFT OPTIONS 

Many Kolo albums are purchased as gifts.

Orders are shipped with a blind packing list – which does not reflect price information.

E-Gift Certificates are also available for purchase in the amounts of $25.00, $50.00, $100.00 and $250.00. You will receive your gift card by e-mail once your order is placed. For immediate delivery to the intended recipient, you may enter their e-mail address in the section for the Recipient's e-mail. If you would like to give the certificate to the recipient at a later date, you may enter your e-mail instead into this box and then print or forward the gift certificate. To purchase a Kolo E-Gift Certificate, please visit Kolo's gift card section. Kolo E-Gift Certificates are only redeemable at kolo.com.

 

SALES TAX 

Kolo charges sales tax for orders that are shipped to Connecticut. Recipients of orders from all other states are responsible to comply with local and state tax laws.

 

PAYMENT OPTIONS 

Kolo accepts the following credit cards: American Express, Visa, MasterCard and Discover. We are, unfortunately, unable to accept CODs, personal checks, cash or money orders.

 

MY ORDER 

WHERE IS MY ORDER? 

Once your order is shipped you will receive an email shipping notification. If you would like to check on the status of your order, please contact customer service, here. Please include your order number with your email.

 

ORDER PROCESSING 

Your Kolo order will deliver within 7-10 business days via standard shipping. One day and Two day services are available. Orders are not currently processed on Saturday or Sunday.

 

ORDER CHANGES & CANCELLATIONS

We wish to provide efficient and reliable service, our order processing system is now automated and we are not able to halt an order for changes once it has been submitted by you.

 

WHOLESALE QUALIFYING FOR WHOLESALE 

Kolo is not opening new wholesale accounts at this time. If you would like to be considered in the future please email us at customerservice@kolo-usa.com. Please include the name of your business and owner, location, telephone number and website if applicable.

 

B2B/CORPORATE 

As the leading luxury brand of photo presentation products, Kolo albums are timeless, beautifully designed and are manufactured with the highest quality craftsmanship. Whether it is for your employees, customers and clients, or to assist in the promotion of your products/services, a Kolo gift is valued and treasured.

Kolo offers discounts for purchases in bulk of a single item over $1,000 retail value. For information regarding Business to Business/Corporate pricing, please contact a Business Account Specialist at 800.833.5979 M-F 9:00 am – 5:00 pm ET or via
email